Subway are really shockingly bad at coffee and customer service!
Maybe this is something you already know but the Sandwich chain Subway are really shockingly bad! thank god I only visited for a coffee. I was sober and the coffee was rank, no sorry the coffee was off! latte with sour milk! yum! the whole place when approached sober on a Saturday night is really rather frightening, it’s grubby, dirty, with curled ham and salad that has seen a better day, just really, really awful! thank goodness it was just the sour coffee & that I only had one sip! yuk!
I returned the same stagnant coffee to the charming operative behind the counter… in return I was offered a small apology and a black coffee – “that’s all the milk we have!”….
OK so this is not good but it’s not the end of the world, maybe even what I should have expected on a Saturday night, but it’s just not good, not good enough at all.
So this is where it get’s interesting, I think maybe Subway HQ should know how poor Subway Skipton actually is on a Saturday night, so I complained to SUBway – head office, via the email/form submission on the http://www.subway.com website, ha ha ha !!! lol sorry I am really Laughing out loud as I type this! A big sarcastic grin! I just cannot help myself……….
This is the actual reply I got!………..(copy & pasted)
REFERANCE YOUR COMPLAINT ABOUT CLEANLINESS ON SATURDAY NIGHT IN SUBWAY SKIPTON WE HEREBY APOLOGISE FOR THAT AND WILL TRY TO MAKE THINGS BETTER AND MEET THE STANDARD AS PER DEMAND OF CUSTOMERS .
MANY THANKS FOR SHARING YOUR EXPERIANCE WITH US CUSTOMERS LIKE YOU CAN REALLY HELP US IMPROVE PERFORMANCE .WE WILL MAKE SURE THAT SUCH SITUATION NEVER ARISE IN FUTURE
Sorry, just had to pick myself up of the floor again, crying with laughter…. what do YOU think of this reply?